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Microsoft Dynamics CRM 2011 Unleashed by Rajya Bhaiya, Marc Wolenik, Damian Sinay

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Chapter 5: Working with the Ribbon Menu

Introduced in this version of Microsoft Dynamics CRM, the Ribbon menu is a graphical display of functions available to users as they navigate throughout the application.

Although a majority of this chapter is applicable to both Outlook and Internet Explorer, the section “Ribbons in Outlook” looks specifically at the Outlook ribbon menu options.

The Ribbon menu is what is commonly referred to as a “smart” ribbon. That means that it does several things based on your actions. Examples of this include

• If you resize the application, the Ribbon icons resize as well.

• It is contextually ...

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