CHAPTER 10That’s One Dumb Rat!
Whenever we interact with a group in a meeting, or with an individual, we walk in carrying our own fixed ideas and filters. It’s our baggage, and on these trips you can’t go empty-handed. You might be carrying a small under-the-seat tote, or, when you encounter a different group, you may drag along a steamer trunk. Pick your metaphor. Call it baggage, rose-colored versus dark-gray glasses, or some other visualization. All of us have a tendency to reach conclusions based more on our preconceptions than the facts of the encounter itself.
Seeing Is Believing
Expectations quickly become reality, especially when someone we trust shares her perspective or opinion. For instance, you arrive at a hotel that was recommended ...
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