12.1. WHAT THE CXO WORRIES ABOUT
The problems facing today's organizations are well known: decreasing resources, increasing time pressures, information overload, and ever-more-agile competition. Similarly, the necessary ingredients are also known: increasing knowledge capture and sharing, better problem solving, more creativity, and innovation. People need information, knowledge, and skills, but they need more than just content; they also need interactive support, communication, and more.
Note that most of these needs have little to do with training, although they have a lot to do with learning and performance. An organization's knowledge, learning, and performance needs are for far more than just courses. They comprise what Jay Cross (2007) ...
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