10.3. THE FIVE MOMENTS OF NEED
There are five moments of need that learners pass through that require support in order for learners to successfully perform (see Figure 1) (Gottfredson, 2003).
The training industry has primarily focused their practices on the first two moments of need:
When people are learning how to do something for the first time.
When people are expanding the breadth and depth of what they have learned.
Figure 10.1. The Five Moments of Learning Need
Documentation teams have primarily assumed the responsibility for providing printed and online help information for people to use when they face the third moment of need:
When people ...
Get Michael Allen's 2009 e-Learning Annual now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
