9.3. SUCCESS IS MAKING IT INVISIBLE
Getting the e-learning to technically work is only the first step in a three-step process necessary to ensure success. And, it's the easiest.
Step 1. Installation. Once the e-learning is developed, the next phase is actually installation'doing whatever it takes to make sure it works as designed. This step is concluded when the e-learning technically runs error-free.
Step 2. Implementation. Following installation the focus should be on implementation'making sure learners and their managers know what it is and how to use it. This step concludes when the e-learning is being used as expected and planned for and there is visible support for it within the organization. Unfortunately, this is too often all that is ...
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