9.5. REFERENCES
Bridges, W. (2003). Managing transitions: Making the most of change. Reading, MA: Addison-Wesley.
Bridges, W. (2004). Transitions: Making sense of life's changes. Cambridge, MA: De Capo Lifelong Books.
"Communication" Definition 1. (2000). The American heritage dictionary of the English language (4th ed.). Boston: Houghton Mifflin.
Conner, D. (2003). Managing at the speed of change. New York: Villard Books.
Dublin, L., & Cross, J. (2002, reprinted 2004). Implementing e-learning. Alexandria, VA: American Society for Training and Development.
Kotter, J. (1996). Leading change. Boston, MA: Harvard Business School Press.
Rogers, E.M. (2003). Diffusion of innovations (5th ed.). New York: Simon and Schuster.
Rosenberg, M.J. (2001), ...
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