6.2. FOLLOWING THROUGH

How often do we take critical measurements? Remember the idea: "The most important thing any training department can do is to solve a business problem." If we agree to this, we should be looking at business problems as a means to get to the measurement of training effectiveness. Perhaps we should not be doing any training until we have ascertained what it is intended to do for the company in business terms. When you think about it, how can we determine what training we should have until we know what it will make for the company? What is the point of putting together the best leadership training program in the world costing $1,000,000 if the program is going to only save $20,000 for the company? Conversely, why are you ...

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