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Metrics: How to Improve Key Business Results by Martin Klubeck

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Respecting the Power of Metrics

The short length of this chapter is intentional in order to help you focus on the power of metrics. You must respect the power of metrics and be careful of the damage they can do to your organization if wielded improperly.

When I was a young Airman in the United States Air Force, I had the privilege to work with a civilian electrician, Tom Lunnen. Tom was a no-nonsense guy and a good friend. He was older than me (still is) and helped me with good advice on more than one occasion. Perhaps the best advice he gave me was to respect the power of electricity because even trained electricians have been badly hurt—or ...

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