O'Reilly logo

Metrics: How to Improve Key Business Results by Martin Klubeck

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

images

Creating and Interpreting the Metrics Report Card

I struggled for a long time trying to decide how to introduce the Report Card to you. I debated if I should present it as another tool (like the Answer Key), or offer it as a methodology. What I settled on was to offer it as a real-life example of how metrics, when used within the constructs I've offered, can evolve and take shape.

I will relate to you the three-year journey to develop a viable metric program for an organization in which I had to clearly articulate the overall health of the organization and the health of each of its core services. I made mistakes along the way, learning, changing, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required