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Metrics: How to Improve Key Business Results by Martin Klubeck

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Planning a Good MetricWhere to Begin

In Why Organizations Struggle So Hard to Improve So Little, my coauthors and I addressed the need for structure and rigor in documenting work with metrics. More than any other organizational development effort, metrics require meticulous care. Excellent attention to detail is needed—not only in the information you use within the metric (remember the risks of human involvement), but also with the process involved.

In this chapter, we’ll cover identifying the many possible components of a metric development plan and documenting the metric development plan so that it becomes a tool for not only the creation ...

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