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Metrics: How to Improve Key Business Results by Martin Klubeck

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Establishing A Common LanguageData, and Measures, and Information, OH MY!

It is important to establish a simple, easy-to-understand language so that everyone, regardless of their experience or education, can understand the benefits metrics can provide. I believe a lack of a common language causes more problems in business (and life) than anything else. Developing a shared vocabulary is the first step in ensuring success.

This book presents many concepts that may be new, but I don’t see the need to add a new set of words to crowd the already full glossary of organizational development. Instead, I intend to use very common words, plain English ...

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