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Metrics: How to Improve Key Business Results by Martin Klubeck

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A P P E N D I X

Tools and Resources

Tools can be (and often are) confused with resources. I'll use a simple delineation between the two. Tools are items that can be used to do—to actually design, create, analyze, and publish metrics. An example is Microsoft Excel.

On the other hand, resources are reference in nature and provide information that provides guidance or knowledge used for designing, creating, analyzing, and publishing metrics. Rather than an analysis tool (like Minitab), resources include textbooks on how to use software or perform statistical analysis, how-to videos, articles, blogs, books, and discussion groups (such as those found on networking sites like LinkedIn). There are also organizations (new and established) that you ...

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