Metrics and Models in Software Quality Engineering, Second Edition

Foreword to the First Edition

Quality management and engineering have enjoyed a diversity of applications over the past few years. For example:

• A system of teaching hospitals conservatively estimates $17.8 million saved on an investment of $2.5 million in quality management over a five-year time period.

• The U.S. Air Force Military Airlift Command improved capacity so much through quality improvement problem solving during the Gulf War that they avoided having to deploy civilian aircraft (thus avoiding the suspension of next-day mail delivery, among other conveniences).

• The U.S. Bureau of Labor Statistics reduced the time needed to produce the monthly Consumer Price Index (CPI), compiled by 650 people in five departments, by 33 percent with no loss ...