Cover by Indi Young

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Chapter 6. Set Scope for the Interviews

You might have a week, you might have an hour. What will you talk about?

A technique that I frequently use is a short, non-directed interview. I have included this technique in the next two chapters of this book. This first chapter outlines how to scope your research and get into the right frame of mind. The second chapter shows you how to conduct the interview itself.

You will want to ensure that you cover topics that are of concern to your team. You also will want to keep the conversation during your interviews from straying into areas that aren’t of particular interest or relevance. Use your time wisely.

Set Research Goals

Try to understand what the organization is ...

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