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Chapter 1. What and Why? The Advantages of a Mental Model

You might be thinking, “What does she mean by ‘mental models?’” Since the phrase “mental model” is somewhat commonly used—at least in the realm of research—I want to set out what I mean by the term and then outline why you would ever want to make one.

What is a Mental Model?

“The deepest form of understanding another person is empathy...[which] involves a shift from...observing how you seem on the outside, to...imagining what it feels like to be you on the inside.”[1]

Designing something requires that you completely understand what a person wants to get done. Empathy with a person ...

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