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Megaproject Management: Lessons on Risk and Project Management from the Big Dig

Book Description

Project management lessons learned on the Big Dig, America's biggest megaproject, by a core member responsible for its daily operations

In Megaproject Management, a central member of the Big Dig team reveals the numerous risks, challenges, and accomplishments of the most complex urban infrastructure project in the history of the United States. Drawing on personal experience and interviews with project engineers, executive oversight commission officials, and core managers, the author, a former deputy counsel and risk manager for the Big Dig, develops new insights as she describes the realities of day-to-day management of the project from a project manager's perspective.

The book incorporates both theory and practice and is therefore highly recommended to policymakers, academics, and project management practitioners. Focusing on lessons learned, this insightful coursebook presents the Big Dig as a massive case study in the management of risk, cost, and schedule, particularly the interrelation of technical, legal, political, and social factors. It provides an analysis of the difficulties in managing megaprojects during each phase and over the life span of the project, while delivering useful lessons on why projects go wrong and what can be done to prevent project failure. It also offers new ideas to enhance project management performance and innovation in our global society.

This unique guide:

  • Defines megaproject characteristics and frameworks

  • Reviews the Big Dig's history, stakeholders, and governance

  • Examines the project's management scope, scheduling, and cost management—including project delays and cost overruns

  • Analyzes the Big Dig's risk management and quality management

  • Reveals how to build a sustainable project through integration and change introduction

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Author's Perspectives
  6. Acknowledgments
  7. Introduction to This Book
    1. Overview
    2. Key Concepts and Objectives
    3. Transparent Frameworks
    4. Shared Values
    5. Collaborative Partnerships
    6. Pedagogy
    7. Course Structure
    8. Overview of Course Chapters
    9. References
  8. Chapter 1: Introduction to Megaprojects and the Big Dig
    1. Introduction
    2. Why Study Megaprojects?
    3. Projects, Programs, and Portfolios
    4. Characteristics of Megaprojects
    5. Megaproject Framework
    6. Lessons Learned
    7. Summary
    8. Ethical Considerations
    9. Discussion Questions
    10. References
  9. Chapter 2: History and Financing of the Big Dig
    1. Introduction
    2. The Vision
    3. Innovation and Problem Solving
    4. The Most Important Benefits of the Big Dig
    5. The Financing of Megaprojects
    6. Public-Private Partnerships
    7. Major Sources of Big Dig Funding
    8. Big Dig Revenues by Source, Dollar Amount, and Percentage of Total Funding
    9. The Real Cost of a Megaproject
    10. Lessons Learned
    11. Summary
    12. Ethical Considerations
    13. Discussion Questions
    14. References
  10. Chapter 3: Stakeholders
    1. Introduction
    2. Defining the Stakeholder
    3. Stakeholder Principles
    4. Project Stakeholder Framework
    5. Stakeholder Management on the Big Dig
    6. Conflicts of Interest among Internal Stakeholders
    7. Multiple Roles of Project Owners and Sponsors
    8. Multiple Roles of the Management Consultant (Consultant)
    9. Stakeholder Concerns and Mitigation Tools
    10. Corporate Responsibility Initiatives
    11. Stakeholder Participation
    12. Key Lessons Learned about Stakeholder Management on the Big Dig
    13. Summary
    14. Ethical Considerations
    15. Discussion Questions
    16. References
  11. Chapter 4: Governance
    1. Introduction
    2. What Is Governance?
    3. Project Governance
    4. Multiple Governance Structures as a Dynamic Regime
    5. Developing a Megaproject Governance Framework
    6. Projects as Temporary Institutional Structures
    7. Governance Framework Development: Five-Step Process
    8. Governance as Decision Making
    9. The Challenges of Implementing Project Governance Frameworks
    10. Lessons from Practice: The United Kingdom's T5 New Product Delivery Project
    11. Lessons Learned
    12. Summary
    13. Ethical Considerations
    14. Discussion Questions
    15. References
  12. Chapter 5: Megaproject Scope Management
    1. Introduction
    2. 1. Scope and the “Triple Constraint”
    3. 2. Defining the Scope on a Megaproject
    4. 3. The Project Organization: Scope Controls Program
    5. 4. The Technical Scope Statement (TSS)
    6. 5. Project Work Breakdown Structure (WBS)
    7. 6. Scope Evolution and Scope Creep
    8. 7. The Specification Management Plan
    9. 8. Scope Change and Verification
    10. 9. The Top Ten Scope Control Tools
    11. Lessons Learned
    12. Summary
    13. Ethical Considerations
    14. Discussion Questions
    15. References
  13. Chapter 6: Schedule
    1. Introduction
    2. Schedule-driven projects
    3. The Big Dig's Timeline: A Long and Winding Road
    4. Major Phases of Project Delivery
    5. Perceptions of Stakeholders on Approaches to Reduce Highway Project Completion Time
    6. Impact of Design Development on Schedule
    7. Schedule and Cost Integration
    8. Project Delays
    9. The Big Dig Lessons from Practice: Calculating Delay Costs—Bottom Up
    10. Incentives as Tactics for Keeping on Schedule
    11. Lessons Learned
    12. Summary
    13. Ethical Considerations
    14. Discussion Questions
    15. References
  14. Chapter 7: Cost History
    1. Introduction
    2. Megaproject Cost Estimation Research
    3. Cost Growth History on the Big Dig
    4. The Big Dig Cost Construction Summary
    5. Lessons Learned
    6. Summary
    7. Ethical Considerations
    8. Discussion Questions
    9. References
  15. Chapter 8: Cost Management
    1. Introduction
    2. 1. The Project Budget Process and Cost History
    3. 2. Cost Centers
    4. 3. Cost Management Team
    5. 4. Data Resources
    6. 5. Cost Control Tools
    7. 6. Strategies to Address Cost Escalation
    8. Lessons Learned
    9. Summary
    10. Ethical Considerations
    11. Discussion Questions
    12. References
  16. Chapter 9: Megaprojects and Megarisk
    1. The Role of Risk Management on Megaprojects
    2. Risk Management Framework: A Shared Vision of Risk
    3. The Development of a Risk Model
    4. The Broad Context of Risk for the Big Dig
    5. Risk Management Organization
    6. Risk Strategy
    7. Lessons Learned
    8. Summary
    9. Ethical Considerations
    10. Discussion Questions
    11. References
  17. Chapter 10: Quality Management
    1. Introduction
    2. What Is Quality?
    3. Elements of Quality Management
    4. Continuous Improvement
    5. Quality Programs at the Big Dig
    6. Lessons Learned
    7. Summary
    8. Ethical Considerations
    9. Discussion Questions
    10. References
  18. Chapter 11: Building a Sustainable Project through Integration and Change
    1. Introduction
    2. Project Integration versus Collaboration
    3. The Relationship between Project Integration and Change Management
    4. Integration of Project Delivery
    5. Integrated Project Organization
    6. Innovative Process and Program Integration and Sustainability at the Big Dig
    7. Structuring the Change Process
    8. Lessons Learned
    9. Summary
    10. Ethical Considerations
    11. Discussion Questions
    12. References
  19. Chapter 12: Leadership
    1. Introduction
    2. What Is Leadership?
    3. Characteristics of Effective Leadership
    4. Leadership Styles
    5. Leadership for the Five Stages of Program Management
    6. Ten Important Lessons on Leadership from the Big Dig
    7. Summary
    8. Ethical Considerations
    9. Discussion Questions
    10. References
  20. Appendix
    1. Sources
  21. Glossary
  22. Abbreviations and Acronyms
  23. Index