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Meeting the Needs of Student Users in Academic Libraries

Book Description

Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student’s approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig?

  • Takes an honest look at learning commons in academic libraries and discusses what is working and what is not
  • Explores behind the statistics as to why users come to the library; does the librarians’ concept of ‘the library as place’ match user perception?
  • Looks at the anthropology of the user to gauge satisfaction with the services and space provided by the library via recent survey findings

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. List of figures and tables
  7. Acknowledgements
  8. About the authors and contributors
  9. Chapter 1: The divide as we see it
    1. Abstract:
    2. Introduction
    3. Book layout
  10. Chapter 2: Services in the information commons
    1. Abstract:
    2. Introduction
    3. Background
    4. What works in the information commons environment
    5. Reference services: the dinosaur in the commons?
    6. Conclusion
  11. Chapter 3: A post-occupancy look at library building renovations: meeting the needs of the twenty-first century users
    1. Abstract:
    2. Introduction
    3. Literature review
    4. Six library building profiles
    5. Observations about the six profiles
    6. Survey results
    7. Conclusion
    8. Appendix New Library Spaces: Post-Occupancy Survey
  12. Chapter 4: Assess to cultivate your own library
    1. Abstract:
    2. Introduction
    3. Surveys tracking trends and perceptions
    4. Anthropological and ethnographic approaches to assessment
    5. User experience in academic libraries
    6. Conclusion
  13. Chapter 5: Millennials and technology: putting suppositions to the test in an academic library
    1. Abstract:
    2. Introduction
    3. Our research
    4. Hardware ownership and usage
    5. Online courses
    6. Social software and gaming
    7. Student research habits
    8. Conclusion
    9. Appendix
  14. Chapter 6: We asked and they told us: survey × 2
    1. Abstract:
    2. Survey methodology
    3. Survey participant profiles
    4. Library user survey: data and results
    5. Library staff survey: data and results
    6. Library users and library staff: how they compare
    7. Review of findings and comments
  15. Chapter 7: Reaching across the divide
    1. Abstract:
    2. Concluding words
  16. Appendix A: Library user survey
  17. Appendix B: Library staff survey
  18. Index