Measuring your IT: Identifying the metrics that matter

ACKNOWLEDGEMENTS

I’m grateful to all at IT Governance Group for their support, encouragement and forbearance. My thanks to Brian Johnson, CA Technologies, long-time friend and colleague for introducing me to ITG, for helping me get to grips with working life after decades in the civil service and for very helpful content suggestions. Thank you also to my other reviewers, Chris Evans, ITSM Specialist and Dave Jones, Pink Elephant for their helpful suggestions and comments.

Thanks to Ivo van Haren for agreeing to me working for a competitor while I’m working with him at the IBPI. Thanks too to the many friends, colleagues and critics who have worked with me on IT matters over the years, who have helped shape my experience and from whom I’ve learned ...