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Measuring the Value of Information Technology

Book Description

Business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be measured. This book contributes to the art and science of the expost valuation of IT, by posing and answering key management questions, offering insights into the value of IT once it has been developed, implemented and used. Measuring the Value of Information Technology targets business managers, IT managers, business students and researchers and will enable its readers to systematically, effectively and consistently measure the value of Information Technology.

Table of Contents

  1. Copyright
  2. NEW from Idea Group Publishing
  3. Preface
  4. The Need to Measure the Value of Information Technology
    1. Attempts to Measure the Value of IT
    2. Managing the Costs / Benefits Equation of IT
    3. Measuring the Value of IT
    4. Applying an IT Value Measurement Approach
    5. References
  5. The Role of IT and Planning for IT Value
    1. The Role of IT
    2. Planning for IT
    3. Planning for Value from IT
    4. Conclusion
    5. References
  6. The Link Between IT Planning and IT Valuation: The BTRIPLEE Framework
    1. Measuring the Value of IT
    2. The BTRIPLEE Framework for Planning and Valuation of IT
    3. Measuring the Business Value of IT
    4. Measuring Effectiveness of IT
    5. Measuring the Effectiveness and the Efficiency of IT Supply
    6. Conclusion
    7. References
  7. Measures of the Business Value of IT
    1. Dynamics of IT Costs
    2. Measures of Financial Performance Through IT
    3. Measures of Business Performance Through IT
    4. Measures of Strategic Performance Through IT
    5. Conclusion
    6. References
  8. Measures of the Effectiveness of IT
    1. IT Effectiveness from a Business Products and Services, Processes, and Business Activities Perspective
    2. IT Effectiveness from a User Perspective
    3. IT Effectiveness from an IT Supply Perspective
    4. Conclusion
    5. References
  9. Measures of the Effectiveness and Efficiency of IT Supply
    1. Measures of IT Supply Management
    2. Measures of Account Management
    3. Measures of IT Development Management
    4. Measures of IT Infrastructure Management
    5. Measures of Client Support
    6. Conclusion
    7. References
  10. An IT Measurement Program
    1. The Attributes of an IT Measurement Program
    2. The Definition of an IT Measurement Program
    3. The Implementation of an IT Measurement Program
    4. The Management of the IT Measurement Program
    5. Case Study-The IT Measurement Program at ANWB
    6. Conclusion
    7. References
  11. Benchmarking IT
    1. Benchmarking Characteristics and Conditions for Success
    2. The IT Benchmarking Process
    3. Benchmark Case Studies
    4. Conclusion
    5. References
  12. Attributes of Measures
    1. Applicability of measures
    2. Type of scale
    3. Relationship with other measures
    4. Comparability of measures
    5. References
  13. Measuring the Value of IT at ANWB
    1. ANWB
    2. IT at ANWB
    3. Measuring the Value of IT at ANWB
    4. Conclusion
    5. References
  14. IT Supply Scorecards of Measures
    1. Supply Management Scorecard-Customer Perspective
    2. IT Supply Management Scorecard-Internal Perspective
    3. IT Supply Management Scorecard-Innovation and Learning Perspective
    4. IT Supply Management Scorecard-Financial Perspective
    5. IT Development Management Scorecard-Customer Perspective
    6. IT Development Management Scorecard-Internal Perspective
    7. IT Development Management Scorecard-Innovation and Learning Perspective
    8. IT Development Management Scorecard-Financial Perspective
    9. IT Infrastructure Management Scorecard-Customer Perspective
    10. IT Infrastructure Management Scorecard-Internal Perspective
    11. IT Infrastructure Management Scorecard-Innovation and Learning Perspective
    12. IT Infrastructure Management Scorecard-Financial Perspective
    13. Account Management Scorecard-Customer Perspective
    14. Account Management Scorecard-Internal Perspective
    15. Account Management Scorecard-Innovation and Learning Perspective
    16. Account Management Scorecard-Financial Perspective
    17. Client Support Scorecard-Customer Perspective
    18. Client Support Scorecard-Internal Perspective
    19. Client Support-Innovation and Learning Perspective
    20. Client Support Scorecard-Financial Perspective
    21. References
  15. Author Biography
  16. Index