Index
Note: Page numbers followed by “b” refer to boxes.
A
A/B tests, 216–218
Accessibility data, 228–232
automated accessibility-checking tools, 231b
Adjusted Wald Method, 70
After-Scenario Questionnaire (ASQ), 132
Alternative design comparisons, 52
American Customer Satisfaction Index (ACSI), 148–149
American Institutes for Research, 147
Analyzing and reporting metrics
binary successes, 68–69
efficiency metrics, 88–90
errors, 84–86
frequency of issues per participant, 109
frequency of participants, 109–110
frequency of unique issues, 108–109
issues by category, 110
issues by task, 111
learnability, 94–96
levels of successes, 73
time-on-task ...
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