Acknowledgments

First of all, we thank Meg Dunkerley from Elsevier. We appreciate all your hard work and knowing when to push us. We also thank Joe Dumas, Bob Virzi, and Karen Hitchcock for your review of the manuscript. Your suggestions helped make the book more relevant and focused. We owe a debt of gratitude to all the authors who contributed case studies: Erin Bradner, Mary Theofanos, Yee-Yin Choong, Brian Stanton, Tanya Payne, Grant Baldwin, Tony Haverda, Viki Stirling, Caroline Jarrett, Amanda Davis, Elizabeth Rosenzweig, and Fiona Tranquada. The book is far more useful because of your willingness to share your experiences with our readers. Also, we thank Daniel Bender, Sven Krause, and Ben van Dongen for sharing information about your ...

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