11 Selling Skills for Postal Stores Staff
Canada Post
David Soltis and Nancy Donovan
This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practices. Names, dates, places, and data may have been disguised at the request of the author or organization.
Abstract
The Selling Skills Program consists of a half-day workshop that aims to develop the selling skills of staff at Canada Post. To determine the impact of the program on key performance indicators the Phillips ROI Methodology was applied. The evaluation approach isolated the effects of the solution using a combination of surveys and a control group analysis. Through this evaluation, it was determined ...
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