O'Reilly logo

Measuring the Success of Leadership Development by Patricia Pulliam Phillips, Phd, Jack J. Phillips, Phd, Rebecca Ray, Phd

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

6

Reporting Results to Appropriate Audiences

A leadership development program was implemented to improve quality and speed of service. When the project was concluded the team measured the results, which were a mixed bag. The quality of service had improved, but the speed of service had not; in fact, it was slower than before. To share their findings, the team tried to get on the executive calendar to share results in person; the meeting was to take place six weeks later. Knowing that there were findings that needed to be communicated immediately, the team generated a report, which included major findings and charts and graphs, and was distributed to the executive team via email. Unfortunately, the report was overlooked in the sea of emails received ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required