Measuring the Success of Leadership Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI

4

Data Collection at Five Levels

For many leadership development practitioners with psychometrics and industrial psychology in their backgrounds, data collection is based on behavioral science methods. Data collection has relevance throughout the consulting cycle, beginning with diagnostics and ending with post-intervention. The primary objectives of data collection are to systematically gather information at three significant times: before, to understand organization problems and record hypotheses; during, to collect reaction and learning data; and after, to confirm the effectiveness of the intervention by collecting application and impact data. Data collection methods, principles, and timing are explored in this chapter. Particular attention ...