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Measuring the Success of Leadership Development by Patricia Pulliam Phillips, Phd, Jack J. Phillips, Phd, Rebecca Ray, Phd

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2

System for Accountability

While culture was once perceived as a vague concept, many organizations are recognizing its importance. The position of chief culture officer (CCO), which is held at a number of progressive organizations, is discussed in “The Rise of the Chief Culture Officer,” an article in the July 2012 edition of Fortune magazine. The CCO’s primary duty is to focus on maintaining the core parts of the culture that contribute to the organization’s success.

While organizational culture is increasingly observed as a critical factor in success, the implications of measurement are also significant. To build a culture of measurement certain steps need to be taken, and it is in this context that the ROI Methodology is presented. In this ...

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