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Measuring ROI in Employee Engagement With a Broad Focus
Home Furnishing Stores
This case was prepared to serve as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All names, dates, places, and organizations have been disguised at the request of the author or organization.
Abstract
This large chain of home furnishing stores with popular brands is pushing for more growth, increased profitability, and more talent performance. Although the chain is very successful, top executives and the HR team believed that better performance was possible, ...
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