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Reporting Results to Appropriate Audiences
A company implemented an employee engagement program to improve quality and speed of service. When the project ended the team measured the results, which were a mixed bag. The quality of service had improved, but the speed of service had not; in fact, it was slower than before. To share their findings, the team generated a report, which included major findings and charts and graphs, and distributed it to the executive team in an email. Unfortunately, the report was overlooked in the sea of emails received by the executive team. It wasn’t until a face-to-face meeting on another topic that one member of the executive team commented on the mixed results and raised a lot of questions. The tone of the meeting ...
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