Book description
NoneTable of contents
- Cover
- Title Page
- Copyright
- Table of Contents
- Preface
-
Part I: The ROI Methodology: A Credible Approach to Evaluating Employee Engagement
- Chapter 1 The Importance of Employee Engagement
- Chapter 2 A System for Measuring the Impact and ROI
- Chapter 3 Alignment of Engagement Programs and Evaluation Planning
-
Chapter 4 Data Collection at All Levels
- Quantitative and Qualitative Data
- Questionnaires and Surveys
- Testing
- Interviews
- Focus Groups
- Observations
- Action Plans and Performance Agreements
- Monitoring Performance
- Improving the Response Rate for Data Collection
- Sources of Data
- Timing for Data Collection
- Selecting the Appropriate Data Collection Method for Each Level
- Final Thoughts
- Chapter 5 Practical and Credible Data Analysis
- Chapter 6 Reporting Results to Appropriate Audiences
-
Chapter 7 Implementing and Sustaining ROI
- The Importance of Sustaining the Use of ROI
- Implementing the Process: Overcoming Resistance
- Assessing the Climate
- Developing Roles and Responsibilities
- Establishing Goals and Plans
- Revising or Developing Guidelines and Procedures
- Preparing the Team
- Initiating ROI Studies
- Preparing the Clients and Executives
- Removing Obstacles
- Monitoring Progress
- Final Thoughts
- Part II: Evaluation in Action: Case Studies on the Evaluation of Employee Engagement
- About ROI Institute
- About the Authors
- Index
- Back Cover
Product information
- Title: Measuring the Success of Employee Engagement: A Step-by-Step Guide for Measuring Impact and Calculating ROI
- Author(s):
- Release date:
- Publisher(s): Association for Talent Development
- ISBN: None
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