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Measuring the Success of Coaching: A Step-by-Step Guide for Measuring Impact and Calculating ROI by Patricia P. Pulliam

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9

Measuring the Effectiveness, Including ROI, of Training Internal Coaches

David Rock and Ruth Donde

This case was prepared to serve as a basis for discussion rather as an illustration of either effective or ineffective administrative and management practices. Names, dates, places, and data may have been disguised at the request of the author or organization.

ABSTRACT

Faced with the “war for talent” challenge, the Firm wished to develop and retain key high performers and saw internal coaching as the answer to this. The organization also wanted to see this intervention impact on the company bottom line. Through training and development of 20 ...

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