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Measuring the Success of Coaching: A Step-by-Step Guide for Measuring Impact and Calculating ROI by Patricia P. Pulliam

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10

Coaching for Business Impact

Creating Value, Including ROI, Through Executive Coaching

Jack J. Phillips

This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practices. All names, dates, places, and data may have been disguised at the request of the author or organization.

ABSTRACT

The learning and development team at the Nations Hotel Corporation was challenged to identify learning needs to help executives find ways to improve efficiency, customer satisfaction, and revenue growth in the company. A key component of the program was the development ...

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