Additional Copyright Information
Figure 2.15: From Practices of High Maturity Organizations, by Mark C. Paulk, in the Proceedings of the 1999 Software Engineering Process Group Conference, Atlanta, Georgia, March, 1999. Reprinted with the permission of CMU/SEI.
Figures 3.2 and 3.3: From The Personal Software Process (PSP): An Empirical Study of the Impact of PSP on Individual Engineers, CMU/SEI-97-TR-001. Reprinted with the permission of CMU/SEI.
Figure 3.4: From The Memory Jogger:A Pocket Guide of Tools for Continuous Improvement, by GOAL/QPC. Reprinted with permission. Quote from W.A. Shewhart on page 68: From Economic Control of Quality of Manufactured Product, by W.A. Shewhart, © 1931 D. Van Nostrand Company, republished by ASQ Quality Press ...
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