2. Two-Tiered Segmentation

If all those traditional web metrics—such as page views, visits, and time onsite—aren’t that useful, what is? This chapter looks at how the search for meaningful measurements of the digital world has evolved over time and how the current thinking about key performance indicators (KPIs) doesn’t solve the deeper problems of describing the digital world. Here you look at a framework designed to provide deeper measurement of the digital world: two-tiered segmentation.

Creating a Foundation for Digital Measurement

When I got out of college, I spent a few years working for one of the largest political direct mail companies in the United States. We churned out many millions of pieces during an election cycle. When I first ...

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