O'Reilly logo

Measuring Performance by Harvard Business School Press

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Key Terms

Balanced Scorecard. A performance measurement system that assumes that financial performance is just one part of the larger picture of organizational performance. The system seeks to balance a company’s financial perspective with three additional perspectives: customer, internal processes, and workforce learning and development. See also performance measurement system.

Baldrige National Quality Program. A quality-improvement performance measurement system that defines criteria for high-quality business performance in areas such as leadership, strategic planning, customer focus, and knowledge management. The Malcolm Baldrige Award, along with its European equivalent, is a prestigious annual award that recognizes organizations for achievement ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required