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Measuring Performance by Harvard Business School Press

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Tools for Measuring Performance

MEASURING PERFORMANCE

Worksheet for Understanding Key Performance Indicators

Use this worksheet to identify and understand your company’s and unit’s key performance indicators (KPIs).

  1. What are your company’s high-level goals? Consider the type of organization you work for, its mission, and its strategy. For example, if your company is global, perhaps a high-level goal is to expand sales in international markets. If your organization is a social service nonprofit, maybe a goal is to reduce the ratio of administrative costs to total donations received. If you’re not sure of your company’s high-level goals, ask your boss for clarification.
  2. What measures does your company use to assess how well it’s achieving its ...

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