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Measuring Performance by Harvard Business School Press

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Avoiding Common Mistakes

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Managers who measure performance routinely encounter common pitfalls during each step in the process. To avoid these pitfalls, start by understanding them. Next, we present seven common mistakes and offer ideas for escaping them.

Too few or too many metrics

Avoid relying on just one metric to measure your group’s overall performance. Also resist any urge to create a long list of metrics to measure everything you can think of that relates to your group’s performance. The goal is to identify the activities that will have the greatest direct impact on your group’s performance and develop metrics for those activities.

If ...

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