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Measuring Organizational Information Systems Success

Book Description

Many studies suggest that high information systems effectiveness is associated with high organizational performance. While research measuring the success of information systems has proliferated, models, measurements, definitions, and perspectives it employs vary greatly, leading to little consensus on how to measure IS success. <strong>Measuring Organizational Information Systems Success: New Technologies and Practices</strong> explores new approaches which may better identify, explain, and improve IS assessment.  Professionals and researchers working in information systems success, performance, and measurement will discover emerging theories on information systems success, the latest empirical research findings, and new technologies and practices that encourage successful IS implementation in organizations.<br>

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  5. Foreword
  6. Preface
  7. Acknowledgment
  8. Section 1: Information Systems Success: Theories and Models
    1. Chapter 1: A Symbiotic Model for Information Systems Success Determination
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THEORETICAL MODEL
      5. METHOD
      6. PRE-IMPLEMENTATION SNAPSHOT
      7. POST-IMPLEMENTATION PERIOD
      8. FINDINGS: TEN YEARS ON
      9. SUCCESS OR FAILURE?
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
    2. Chapter 2: Measuring Information Systems Success
      1. ABSTRACT
      2. INTRODUCTION
      3. INVESTIGATING SYSTEM SUCCESS
      4. RESEARCH DESIGN
      5. MODEL DEVELOPMENT
      6. THE SURVEY
      7. CONCLUSION AND IMPLICATIONS
    3. Chapter 3: Information Systems for Organizational Effectiveness Model
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND TO THE ISOE MODEL
      4. THE ISOE MODEL AND A NEW THEORY
      5. DISCUSSION AND CONCLUSION
    4. Chapter 4: Information Systems Success
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. “INFORMATION SYSTEMS SUCCESS” BIBLIOMETRIC ANALYSIS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    5. Chapter 5: Theoretical Foundations for Information Systems Success in Small- and Medium-Sized Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. SMES AND IT/IS
      4. IT GOVERNANCE FOR SMEs
      5. THEORETICAL FRAMEWORK
      6. DELONE & MCCLEAN IS SUCCESS MODEL (D&M)
      7. EMPIRICAL VALIDATION OF THE FRAMEWORK
      8. CONCLUSION
      9. APPENDIX: ACRONYMS USED
  9. Section 2: IT Projects, Service Management and Performance
    1. Chapter 6: Measuring IT Service Management Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CURRENT PRACTICE
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    2. Chapter 7: Fuzzy Approach for Monitoring Projects Success in the IT/IS Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. FUZZY COGNITIVE MAPS
      4. AN ILLUSTRATIVE CASE OF FCM FOR MANAGING IT/IS PROJECT SUCCESS
      5. FUTURE RESEARCH DIRECTIONS AND CONCLUSION
  10. Section 3: Information Systems Maintenance and Development
    1. Chapter 8: A Model to Assist the Maintenance vs. Replacement Decision in Information Systems
      1. ABSTRACT
      2. INTRODUCTION AND BACKGROUND
      3. DRIVERS OF CHANGE REQUESTS AND MAINTENANCE
      4. ORGANISATIONAL REQUIREMENTS AND IS DEVELOPMENT
      5. THE CRUCIAL ROLE OF THE USER
      6. THE AGING OF IS PRODUCTS
      7. METRICS FOR CHANGE MANAGEMENT
      8. DEFINING THE FACTORS
      9. THE MODEL
      10. IMPLICATIONS
      11. CONCLUSION
    2. Chapter 9: A Steady-State Framework for Integrated Business Change and Information Systems Development and Maintenance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: COMPETING VIEWS OF IS DEVELOPMENT
      4. ANALYSIS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
  11. Section 4: Enterprise Resource Planning Systems
    1. Chapter 10: Enterprise Resource Planning Acceptance Model (ERPAM)
      1. ABSTRACT
      2. INTRODUCTION
      3. TECHNOLOGICAL ACCEPTANCE MODEL (TAM) AND ERP SYSTEMS
      4. ERP ACCEPTANCE MODEL
      5. METHODOLOGY
      6. RESULTS AND ANALYSIS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. CONCLUSION
      9. APPENDIX A: QUESTIONNAIRE ITEMS
    2. Chapter 11: Specific Factors for ERP-Success Measurement in Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SOLUTIONS AND RECOMMENDATIONS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
  12. Section 5: Websites and E-Commerce Systems
    1. Chapter 12: Issues Facing Website Evaluation
      1. ABSTRACT
      2. INTRODUCTION
      3. E-COMMERCE EVALUATION
      4. E-COMMERCE WEBSITE
      5. WEBSITE EVALUATION
      6. WEBSITE SUCCESS MEASUREMENT MODELS
      7. CONCLUDING ISSUES AND RESEARCH GAP
      8. SUMMARY
    2. Chapter 13: Website Evaluation Criteria
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND MOTIVATION OF THE STUDY
      4. THE PROBLEM
      5. THEORETICAL PERSPECTIVES
      6. A THEORETICAL DOMAIN OF WEBSITE PERFORMANCE
      7. A FRAMEWORK OF SUCCESS
      8. DISCUSSION
      9. CONCLUSION
    3. Chapter 14: Antecedents of Children’s Satisfaction with Company Websites and their Links with Brand Awareness
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH MODEL AND HYPOTHESES
      4. RESEARCH SETTING AND RESEARCH DESIGN
      5. RESEARCH RESULTS AND DISCUSSION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
  13. Section 6: Information Systems Success Applications
    1. Chapter 15: A Model to Measure E-Learning Systems Success
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MOTIVATION
      5. LITERATURE REVIEW
      6. PROPOSED MODEL
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    2. Chapter 16: End-User Participation in Health IT Development
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE EUPHIT METHOD
      5. OBJECTIVE OF THE STUDY
      6. A COMPREHENSIVE PRESENTATION OF THE EUPHIT METHOD: A RESEARCH STUDY OF THE EHR PLANNING PROCESS IN A DANISH REGION
      7. CONCLUSION
    3. Chapter 17: The Development of a Model for Information Systems Security Success
      1. ABSTRACT
      2. INTRODUCTION
      3. IS SUCCESS MODELS
      4. TECHNICAL ASPECTS OF IS SECURITY
      5. SEMANTIC ASPECTS OF IS SECURITY
      6. EFFECTIVENESS ASPECTS OF IS SECURITY
      7. UNDERSTANDING IS SECURITY SUCCESS
      8. IS SECURITY SUCCESS MODEL
      9. UTILITY OF IS SECURITY SUCCESS MODEL
      10. CONCLUSION
    4. Chapter 18: Evolutional Patterns of Intranet Applications
      1. ABSTRACT
      2. BACKGROUND
      3. RESEARCH METHODOLOGY
      4. OBSERVATION PERSPECTIVE AND BACKGROUND: THE MAIN FUNCTIONALITIES
      5. ANALYSIS AND REFLECTIONS
      6. CONCLUSION
    5. Chapter 19: Designing an Information Systems Performance Management System
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE DESCRIPTION
      5. Discussion and Recommendations
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
  14. Compilation of References
  15. About the Contributors
  16. Index