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Measuring for Success: What CEOs Really Think About Learning Investments by Patricia Pulliam Phillips, Jack J. Phillips

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Chapter 3

Learning Investments That Matter

Executive Concerns Highlighted by the Research

If it were possible to know what your executive was thinking, then the success that he or she desires within your learning and development department could easily be achieved. But because the likelihood of your being clairvoyant is slim, the executive view remains under a veil of mystery.

This chapter highlights what the rest of this book will describe in detail: your executive’s concerns and issues regarding learning and development. Thus, it focuses on three critical areas: (1) executive concerns about the success of learning and development activities, ...

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