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Measuring for Success: What CEOs Really Think About Learning Investments by Patricia Pulliam Phillips, Jack J. Phillips

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Chapter 10

The Learning Scorecard

Executives Will Pay Attention If It’s Relevant and Insightful

Developing a comprehensive learning and development function and process is a strategic decision, and top executives understand the need to bring a strategic focus to learning. They see learning as a driver to reach strategic goals and objectives. Though some learning and development functions are flourishing and achieving the desired results, others are perceived as being disconnected from business strategies and operating in a world unrelated to the work of the organization. They sometimes stray from the original goal and fail to demonstrate the ...

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