Measuring Data Quality for Ongoing Improvement

Acknowledgments

“O Lord, that lends me life,

Lend me a heart replete with thankfulness!”

—William Shakespeare, Henry VI, Part II (1591)

Writing a book is at once a very personal and a very social experience—personal because you spend a lot of time in your own head, sorting through ideas and tossing around words that give those ideas a shape; social because you realize how much of what you know, understand, and accomplish depends on other people.

I am grateful to Andrea Dierna and Heather Scherer at Morgan Kaufmann for the opportunity to do this project and for the unrealistic deadlines that ultimately made it a reality. And to Alan Studholme and Anitha Kittusamy Ramasamy for their work in finalizing the end product.

Many people at Optum and ...