Contents
One: An Introduction to Measurement Issues
Two: A Closer Look at Measurement Dysfunction
Three: The Intended Uses of Measurement in Organizations
Segregating Information By Intended Use
Four: How Economists Approach the Measurement Problem
Balancing Cost and Benefit Associated with Agent Effort
Five: Constructing a Model of Measurement and Dysfunction
The Importance of the Customer
Extra Effort versus Incentive Distortion
Six: Bringing Internal Motivation into the Model
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