Measuring and Managing Performance in Organizations

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Library of Congress Cataloging-in-Publication Data

Austin, Robert D. (Robert Daniel), 1962- Measuring and managing performance in organizations / Robert D. Austin ; foreword by Tom DeMarco & Timothy Lister. p. cm. Includes bibliographical references and index. ISBN 0-932633-36-6 1. Employees--Rating of. I. Title. HF5549.5.R3A927 1996 658.3’ 125--dc20 96-9146 CIP

Cover Design: Jeff Faville, FAVILLE DESIGNCover Photograph: JACK HARRISON PHOTOGRAPHY, Billericay, Essex, UK

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