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Measuring and Managing Performance in Organizations by Robert D. Austin, Timothy Lister, Tom DeMarco

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Chapter Sixteen. Interviews with Software Measurement Experts

Interviews conducted with renowned experts reveal what is considered to be state-of-the-art thinking about the use of measurement in software development. Computer software development is an intriguing case for two reasons. First, interest in measurement is high among software practitioners, so the issues raised here are relevant to practice. Second, the model developed here suggests that software development is usually poorly suited to measurement-based control. There is reason to believe, then, that this production activity might provide opportunities to study dysfunction.

The interviews consisted of 26 open-ended questions about organizational measurement organized into six sections. ...

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