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Measuring and Managing Performance in Organizations by Robert D. Austin, Timothy Lister, Tom DeMarco

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Chapter Ten. Measurement and Internal Motivation

There is more to be said about motivation and measurement than was covered in Chapters Five through Nine. To go beyond measurement-based control requires broadening of the discussion in two respects: First, internal motivation must be considered as a viable means of encouraging members of an organization to achieve satisfactory effort levels; in this context, structural advantages of control methods that rely on internal motivation can be demonstrated. Second, the possibility of measurement that is intended to be purely informational must be examined; then, questions about the feasibility of purely informational measurement and about competing designs of informational measurement systems can be ...

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