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Measuring and Managing Performance in Organizations by Robert D. Austin, Timothy Lister, Tom DeMarco

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Chapter Three. The Intended Uses of Measurement in Organizations

Because dysfunction is defined with respect to organizational intentions, any study of it must pay careful heed to exactly what is intended by measurement system architects. Intended uses of measurement can be partitioned into two categories:

Image Motivational measurements are explicitly intended to affect the people who are being measured, to provoke greater expenditure of effort in pursuit of organizational goals.

Image Informational measurements are valued primarily for the logistical, status, ...

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