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Measuring and Enhancing the Student Experience by John Richardson, Chenicheri Sid Nair, Mahsood Shah

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Chapter 13

Measurement and Enhancement of Student Experience

What Next?

Abstract

The measurement or monitoring of student experience in the future may not necessarily be in the hands of institutions because there is a push to standardise surveys across the sector. The advantages of such a move will no doubt be the ability to benchmark with and learn from other higher-education providers. Though this seems likely to be the approach at least for the next two decades, the weakness in the model comes back to what was pointed out nearly 25 years ago based on student experience data: the lack of any systematic engagement to make changes based on the student voice. This chapter discusses the future of measuring and enhancing the student experience in light ...

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