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Measuring and Enhancing the Student Experience by John Richardson, Chenicheri Sid Nair, Mahsood Shah

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Chapter 10

Closing the Loop

An Essential Part of Student Evaluations

Abstract

Feedback from students is critical in any higher-education institution that has an effective quality assurance and enhancement system. Such feedback can inform change and reassure students that their voice is being heard. To achieve an effective change outcome, it is essential to close the loop; this comprises a mechanism to collect qualitative and quantitative feedback from all cohorts of students; triangulating the data from various sources to identify areas of good practice and areas needing improvement; communicating the results of the feedback to students, staff and partner institutions; implementing improvements in consultation with stakeholders; communicating with ...

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