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Measuring and Enhancing the Student Experience by John Richardson, Chenicheri Sid Nair, Mahsood Shah

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Chapter 6

A Student Feedback and Experience Framework

Abstract

The student voice is gaining importance in many parts of the world. The renewal of quality assurance in many countries has increased the emphasis on using student experience measures to assess – and in some cases reward – institutions. For many years universities have used different kinds of survey instruments and methodologies to collect student feedback. However, few attempts have been made to use the results and to implement changes and improvements in a timely manner. The engagement of students in implementing and communicating improvements, together with rewarding improvements and excellence in teaching and other support services, is also an area of limited research. There are indications ...

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