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Measuring and Enhancing the Student Experience by John Richardson, Chenicheri Sid Nair, Mahsood Shah

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Chapter 4

Why Should I Complete a Survey? Non-responses With Student Surveys

Abstract

Student surveys are increasingly being used to assess the quality of student experience of the courses, subjects, teachers and other support services provided by universities. In countries like Australia, the government plans to use student survey results in assessing and possibly rewarding universities, and to make the results available in the public domain for use by various stakeholders to assess institutional performance. The increased emphasis on student experience as a measure of educational quality requires institutions to develop strategies to improve student engagement with surveys and to improve the response rate with all cohorts of students. The literature ...

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