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Measuring and Enhancing the Student Experience by John Richardson, Chenicheri Sid Nair, Mahsood Shah

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Chapter 1

Measuring the Student Experience

For Whom and For What Purpose?

Abstract

The measurement of student experience was traditionally a research-based activity in institutions. It then became a core activity as part of institutional quality assurance for learning and teaching. Student feedback was collected and reported to various academic committees for discussion, and in some cases actions were taken for improvement. Two decades ago, student experience measures were not part of institutional strategy, and neither performance measures nor targets requiring with accountability were set at the university or faculty level. Other stakeholders such as governments, students, and external quality agencies have recently shown a vested interest in monitoring ...

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