Copyright

Issue 9110

C O N S U L T I N GA U T H O R S:Dana Gaines RobinsonJames C. RobinsonPartners in Change, Inc.2547 Washington Road,Suite 720Pittsburgh, PA 15241Tel.: 412.854.5750

Dana Gaines Robinson and James C. Robinson are, respectively, founder/president and chairman of Partners in Change, Inc. Widely known in the HRD field, their consulting work focuses on performance improvement in the workplace. Some of their clients include PNC Bank, Steelcase, and Petro-Canada.

Editorial Staff for 9110

Editor

Barbara Darraugh

ASTD Internal Consultant

Catherine Fisk

Revised 1997

Editor

Cat Sharpe

Designer

Steven M. Blackwood

Copy Editor

Kay Larson

Reprinted 2000

Info-line is a series of “how-to” reference tools; each issue is a concisely written, practical guidebook ...

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